Our Privacy Policy
Your Local Physiotherapy
Your Local Physiotherapy are committed to ensuring we comply to the new General Data Protection Regulation (GDPR) as a data processor.
What information do we collect?
Your Local Physiotherapy collects the following information about you relating to bookings and billing. This includes:
- Name
- Address
- Email Address
- Telephone
Storing your data
Your private data may be stored electronically on our servers that are based in the UK. Our computers are protected by password and anti-virus programs, and they can only be accessed by our staff members.
Why we process personal data?
Your data will be used for delivery of services requested by you. It may also be as correspondence data should we need to contact you. The legal basis of processing the correspondence data is the legitimate interest to perform a service, requested by you from us.
Your data will be used as transaction data and it may be used for financial records such as VAT invoices and it will be kept for 6 years. The legal basis of this processing are the “legal obligations” to which Your Local Physiotherapy is subject.
Sharing your details
Your Local Physiotherapy does not share your private data with any other third party.
Deleting your data
Once your private data is no longer relevant/needed Your Local Physiotherapy will permanently delete the electronic files.
Data breaches
Your Local Physiotherapy has standard procedures to protect your details against data breaches such as passwords for electronic files, that are periodically changed (every 3 months).
We back-up your data by creating an electronic copy of each document that is securely stored on our server based in the UK, that is protected by password and anti-virus program.
Your Local Physiotherapy understands the legal requirement to report a data breach to ICO (Information Commissioner's Office) in a maximum 72 hours from the event. We also commit to inform every person that has been affected by the data breach.
Amendments
We may update this policy in order to improve our data management.
Your Rights
As a data subject you have the following rights:
- To be informed about how, why and on what basis that information is processed.
- To obtain confirmation that your information is being processed and to obtain access to it and certain other information, by making a subject access request - your request will be answered in a maximum 14 days.
- To have data corrected if it is inaccurate or incomplete.
- To have data erased if it is no longer necessary for the purpose for which it was originally collected/processed, or if there are no overriding legitimate grounds for the processing (the right to be forgotten).
- To restrict the processing of personal information where the accuracy of the information is contested, or the processing is unlawful (but you do not want the data to be erased), or where the employer no longer needs the personal information, but you require the data to establish, exercise or defend a legal claim.
- Object to the processing of your data where Your Local Physiotherapy is relying on its legitimate interest as the legal ground for processing.
If you wish to exercise any of the rights above, please contact our data protection officer.
Expert advice after surgery
Sri was exceptionally thorough in his examination and suggested various exercises to improve the flexibility of Phillip's leg during the after-op period of 7 weeks. This proved to be a valuable improvement in the healing and flexibility of the affected muscle and tendons.
Carole H.
Really cares
Sri is a brilliant physiotherapist. He is always very accomodating with appointments outside of office hours & really cares about his work.
Tom G.
Fantastic!
Have been visiting Sri since late 2024 with leg/knee @ shoulder issues. The improvement after each session has made a huge difference to my mobility, he really does have healing hands.
Nick K.
Very professional
Sri has helped me out a lot over the years i have been seeing him, he is always helpful and when ever i have a problem he sorts it.
David O.
Knowledgeable and kind
Sri was wonderful when we reached out - and helped me through early and late pregnancy with terrible lower back pain, pgp and long term sciatica. He helped keep me off crutches for the rest of the pregnancy.
Grace B.
Immediately pain free
Sri has been treating my Bursitis and Spondylitis Thesis for a few months now. Both have dramatically improved through acupuncture and exercises. 8 weeks on and I'm still able to run up and down stairs.
Lyn B.
Always feel better
I have been seeing Sri for some years and he has helped with various issues I’ve had. He is great at diagnosis and I always feel better after my appointments.
Helen V.
Highly recommended
I had a great experience with my physiotherapist. He was very friendly, professional, and made me feel comfortable throughout my treatment. He took the time to explain everything clearly and helped me make real progress with my recovery.
Vijay G.
